Prepare payment problems on your account

If yous endeavor to purchase something on Google Play just your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Social club Issues

If you've bought something and so have a problem with or question about information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the superlative, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and expect for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavour to pay with a unlike payment method

If in that location's a problem with one payment method you tin can try paying with a unlike one.

  1. On your Android telephone or tablet, open up the Google Play Store app Google Play.
  2. Go dorsum to the item y'all want to buy & tap the toll.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to consummate your buy.

Fix credit and debit card errors

There may be a trouble with your credit or debit card if yous see i of the following mistake messages:

  • "Unable to process payment: low card residue"
  • "Unable to consummate transaction. Please employ some other class of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Right this bill of fare info or try another card"

To fix these errors, effort the post-obit steps:

Brand sure your bill of fare & address information is up to appointment

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your card address matches the address in Google Payments

If your credit bill of fare is registered to a different address that tin can crusade the payment to be declined. Check the zero code matches your electric current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, endeavour your purchase again.

Submit whatsoever actress data that is requested

If the mistake message is followed past instructions for submitting boosted information to Google, delight submit information technology. We will non exist able to process the transaction on your business relationship without this data.

Check you take sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to brand sure you lot have enough to consummate the buy.

Contact your bank or carte du jour issuer

Your menu may take specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to inquire near the transaction and come across if they know the reason for the decline.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Remainder, Gift Cards, and more)

If you see "Your payment was declined due to an upshot with your business relationship"

If you see this bulletin, it might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We demand a little more data to comply with European union law (Customers from European Union member states only).

To assistance fix these issues:

  1. Go to the payments center.
  2. Take action on whatsoever errors or requests in the payments eye.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Brand certain your name, address, and payment data are upwards to date.

If yous are trying to pay by direct carrier billing (pay through your mobile service provider nib)

If you lot're having problem paying through direct carrier billing, try the following:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure y'all've added directly carrier billing as a payment method.
  • Brand sure you're using the local currency.

If you all the same have problems, contact your mobile telephone service provider for help.

If you can't add together a payment method or have a problem with a different payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to fix the effect.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Expect for any notifications or requests for data & provide anything that's asked for.
  3. Bank check that your accost is up to engagement.
  4. Cheque that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your carte was reported every bit stolen. Y'all must verify the card earlier yous tin use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Inside 2 days, you lot'll find a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Check your carte argument. You should detect a temporary accuse from Google called "GOOGLE Exam," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You tin't use this menu for this purchase. Try to make the purchase again with a different menu.

If the card yous desire to use isn't listed, follow the on-screen instructions to add a new card.

If you employ dual SIM bill of fare devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot 2.

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